Makeup Class Policy
For our valued budget contract members: please provide us with at least 24 hours' notice if you need a makeup class, you can easily cancel the class via the parent portal. Once you cancel it will create a support ticket automatically and we will happily provide you with the makeup options at no extra cost. If it's under 24 hours, there will be a small $15 fee.
If an unforeseen event causes you to miss your class without any prior notice, we regretfully cannot offer a makeup class.
For our members on the flexible contract, just a 4-hour notice is sufficient. You can easily cancel the class via the parent portal. Once you cancel it will create a support ticket automatically and we will happily provide you with the makeup options at no extra cost. The email's timestamp will help us verify the notice given.
We understand that life happens, and while these clauses have been in our contract, we have not been enforcing it in the past. Due to an huge influx of last minute cancellations and no-shows, we find it necessary to enforce this now.
Our coaches are at the heart of what we do, and many parents have praised their dedication and passion. Their earnings depend on students in their classes. So, when you cancel a class at the last minute or do a no show it has a direct impact on their compensation. This is the main reason behind our small makeup fee.